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Parts and Accessories
There are 12 products
IoTs And Controllers
- Horse Lock 4G IoT Control Rental Electric Bike
- 4G IoT Real-time Vehicle Fleet Management Tracking
- Gofunow Patent T10 2G/3G/4G Multi Functions IOT Device
- Bicycle Sharing Lock for Rental Bike BLE-bluetooth Lock
Scooter Bike Accessories
- Popular Style OEM CE CPSC Skateboard Helmets ABS
- Premium Front Carrying Case Scooter Storage Handlebar Bags
- Front Hook Plastic Hanging Bags Hanger Gadget Hook
- Wholesale PC Silicone Bike Motorcycle Phone Stand Mount
Why Choose Us
* R & D, Manufacturing, International Trade of Gofunow Mobility;
* Design & Development of Motor and Controllers for EV;
Development & Application for IoT in Rideshare Business;
The Operation, Development of Ride-share Management System & App
Warranty
Please keep all your purchase documentations, including Proforma Invoice, as we will require them to confirm the warranty validity
1.Warranty Period:
The limited warranty of the scooter is effective for 24 months (see more details in following "Warranty Coverage") and takes effect as of the date received. The warranty includes online technical support for 24 months.
2.Warranty Coverage: The warranty covers the following parts only: -Motherboards/PCB (12months) -Motors (12 months or 18,000km ). Tires are not covered by warranty. -Lithium Battery (12 months) -Chargers: 12 months. Note: This is NO warranty for all plastic parts and metal parts. Such as fenders, frames, stem, handlebars, wheels, tires and etc.
3.Replacement Procedure: If you wish to replace a part, you shoul contact Gofun staff first to obtain Return Parts approval. *Note that 1% spare parts are provided free with bulk-orders-100pcs Once the Warranty expires, the buyer is responsible for all expenses in purchasing new parts, repairs, and paying full shipping costs.
4.Void Warranty: I. Electrical damage caused by improper use of the battery such as using an unapproved charger, long time left uncharged, or plugging the power cable in the wrong way is not covered. Please charge battery responsibly and regularly(at least one time per month)II. Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products are rain resistant, not waterproof. Please use with careIII. Damage caused by accidents, disasters, or improper use such as racing or jumping is not covered. IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered. V. The warranty does not cover any damage or missing parcels caused by courier services. Once our products leave the factory, we have absolutely no control over them. Our price is EXW/FOB Shenzhen BUT we are willing to assist the buyer in getting compensation from the courier service. We suggest the buyer to confirm with the express man first and get proof of any missing or broken items. The proof should then be forwarded to the related carrier company for compensation.
2.Warranty Coverage: The warranty covers the following parts only: -Motherboards/PCB (12months) -Motors (12 months or 18,000km ). Tires are not covered by warranty. -Lithium Battery (12 months) -Chargers: 12 months. Note: This is NO warranty for all plastic parts and metal parts. Such as fenders, frames, stem, handlebars, wheels, tires and etc.
3.Replacement Procedure: If you wish to replace a part, you shoul contact Gofun staff first to obtain Return Parts approval. *Note that 1% spare parts are provided free with bulk-orders-100pcs Once the Warranty expires, the buyer is responsible for all expenses in purchasing new parts, repairs, and paying full shipping costs.
4.Void Warranty: I. Electrical damage caused by improper use of the battery such as using an unapproved charger, long time left uncharged, or plugging the power cable in the wrong way is not covered. Please charge battery responsibly and regularly(at least one time per month)II. Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products are rain resistant, not waterproof. Please use with careIII. Damage caused by accidents, disasters, or improper use such as racing or jumping is not covered. IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered. V. The warranty does not cover any damage or missing parcels caused by courier services. Once our products leave the factory, we have absolutely no control over them. Our price is EXW/FOB Shenzhen BUT we are willing to assist the buyer in getting compensation from the courier service. We suggest the buyer to confirm with the express man first and get proof of any missing or broken items. The proof should then be forwarded to the related carrier company for compensation.
After-Sales & Trouble Shooting Procedures
If you wish to replace a part, Please contact us first to obtain Return Parts approval. we need buyer to send us the defective part to our factory in China for testing (Like IoT, Controller, Battery, Motor). If said parts are found within 2 months of receiving the product, the buyer seeks to replace them, you will ship the parts to us on your own cost we will repair or change the parts and send it back to the buyer at our cost for repair and shipping. If the buyer decides to send us the faulty parts 2 months after receiving the product, the buyer is responsible for all shipping costs and taxes attributed.
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Customer Support Setup
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Training and Knowledge Management
3
Service Request Handling
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Technical Support
5
Logistics and Maintenance
6
Billing and Payment Support
7
User Education and Feedback
8
Quality Assurance and Continuous Improvement
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